Privacy Policy

Effective Date: February 22, 2026
Last Updated: February 22, 2026

1. Introduction

Welcome to Clean & Green (“Company”, “we”, “us”, or “our”). We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website clean-green.ae and use our services.

This Policy is prepared in accordance with the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL) and its Executive Regulations.

By accessing our website or submitting a booking inquiry, you acknowledge that you have read and understood this Privacy Policy.

2. Who We Are (Data Controller)

Clean & Green LLC
Dubai, United Arab Emirates
Website: https://clean-green.ae
Email: in**@*********en.ae
Phone: [your phone number]

3. What Personal Data We Collect

We may collect and process the following categories of personal data:

a) Data you provide directly:

Full name
Email address
Phone number (including WhatsApp)
Home or business address (for cleaning service delivery)
Service preferences and booking details
Payment information (processed via secure third-party payment providers)

b) Data collected automatically when you use our website:

IP address
Browser type and version
Pages visited and time spent on the site
Referring URL
Device type and operating system
Cookie identifiers (see Section 9 for Cookie Policy)

c) Data from third-party sources:

If you contact us via WhatsApp Business, Instagram, or other social platforms, we may receive your profile name and message content

4. Purposes and Legal Basis for Processing

We process your personal data for the following purposes and on the following legal bases:

Purpose	Legal Basis
Processing bookings and service delivery	Performance of a contract
Responding to inquiries and customer support	Legitimate interest / contract
Sending booking confirmations and service reminders	Performance of a contract
Sending promotional offers and newsletters	Your consent (opt-in)
Website analytics and improvement	Legitimate interest
Fraud prevention and security	Legal obligation / legitimate interest
Compliance with UAE law and regulations	Legal obligation

You have the right to withdraw your consent at any time (see Section 7).

5. How We Use Your Data

Your personal information is used to:

Confirm and coordinate cleaning service appointments
Communicate with you regarding your bookings via phone, email, or WhatsApp
Process payments securely
Send you important service updates or schedule changes
Improve our website performance and user experience
Comply with applicable UAE laws and regulations
Detect and prevent fraud or abuse of our services

We will never sell your personal data to third parties.

We may share your data only in the following circumstances:

a) Service Providers (Processors):
We work with trusted third-party service providers who assist us in delivering our services (e.g., CRM software, scheduling tools, payment processors, cloud hosting). These providers are contractually bound to protect your data and may only process it on our behalf.

Examples include:

Payment gateways (e.g., Stripe, PayTabs, or local UAE providers)
Cloud hosting providers (e.g., AWS, Google Cloud, Supabase)
Analytics tools (e.g., Google Analytics)
Communication tools (e.g., WhatsApp Business API, email providers)

b) Legal Obligation:
We may disclose your data to government authorities, courts, or law enforcement agencies if required by UAE law or a valid legal process.

c) Business Transfer:
In the event of a merger, acquisition, or sale of all or part of our business, your data may be transferred to the acquiring entity, subject to the same privacy protections.

7. Your Rights Under the UAE PDPL

Under the UAE Personal Data Protection Law, you have the following rights:

Right to Access – Request a copy of the personal data we hold about you
Right to Rectification – Request correction of inaccurate or incomplete data
Right to Erasure – Request deletion of your data under certain conditions
Right to Restriction – Request that we limit processing of your data
Right to Data Portability – Request transfer of your data in a structured, machine-readable format
Right to Object – Object to processing based on legitimate interest
Right to Withdraw Consent – Withdraw consent at any time where processing is consent-based, without affecting prior lawful processing

To exercise any of these rights, please contact us at pr*****@*********en.ae or via the contact form on our website. We will respond within 30 days.

8. Data Retention

We retain your personal data only for as long as necessary for the purposes described in this Policy, or as required by UAE law.

Booking records: Retained for up to 5 years for accounting and legal purposes
Marketing data: Retained until you opt out or withdraw consent
Website analytics data: Retained for up to 26 months
Inquiry data (non-customer): Retained for up to 12 months

When data is no longer required, it is securely deleted or anonymized.

Our website uses cookies and similar tracking technologies to improve your browsing experience and analyze website traffic.

Types of cookies we use:

Essential cookies – Necessary for the website to function; cannot be disabled
Analytics cookies – Help us understand how visitors interact with the site (e.g., Google Analytics)
Marketing cookies – Used to show relevant ads or track campaign performance (only if enabled)

Your cookie choices:
When you first visit our website, you will be shown a cookie consent banner where you can manage your preferences. You can also adjust your browser settings to block or delete cookies at any time. Note that disabling some cookies may affect website functionality.

10. Cross-Border Data Transfers

Our website and data processing tools may involve transfer of personal data outside the UAE (e.g., to EU-based or US-based cloud servers). Where such transfers occur, we ensure that appropriate safeguards are in place in accordance with UAE PDPL requirements, including:

Standard data protection clauses
Adequacy assessments
Contractual obligations with processors

11. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, alteration, or disclosure. These include:

SSL/TLS encryption for all data transmitted via the website
Access control and authentication for internal systems
Regular security reviews
Secure third-party processors with data protection agreements

No system is 100% secure. In the event of a data breach that poses a risk to your rights, we will notify the relevant UAE Data Office and affected individuals as required by law.

12. Children’s Privacy

Our services are not directed at children under the age of 18. We do not knowingly collect personal data from minors. If you believe we have inadvertently collected data from a minor, please contact us immediately and we will take steps to delete it.

13. Third-Party Links

Our website may contain links to third-party websites or services (e.g., Google Maps, social media). We are not responsible for the privacy practices or content of those third-party sites. We encourage you to review their privacy policies before submitting any personal data.

14. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we do, we will update the “Last Updated” date at the top of this page. For significant changes, we will notify you by email or via a notice on our website.

We encourage you to review this Policy periodically.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact:

Clean & Green — Data Privacy Contact
📧 info @clean-green.ae
📞 [your phone number]
📍 Dubai, United Arab Emirates

You also have the right to lodge a complaint with the UAE Data Office if you believe your data protection rights have been violated:
🌐 https://www.dataoffice.gov.ae